HOW CAN WE HELP?
Answers to the questions we hear most — ordering, shipping, fitment, batteries, and more. Still stuck? Our team is here to help.
Email: market@aeswgof.com
ORDERS & PAYMENTS
How do I place an order?
You can order directly through the AESWGOF US website. Add your products to the cart, enter your shipping information, and complete checkout securely.
What payment methods do you accept?
We currently accept PayPal and bank deposits. More payment options are coming soon and will be available at checkout as they are added.
Do I need an account to place an order?
No. You can check out as a guest. Creating an account makes it easier to track orders, manage your information, and place future orders.
Why may AESWGOF prices differ between platforms?
Prices may vary between our website, Amazon, and other authorized sales channels because of different promotions, discounts, or platform-specific offers.
SHIPPING & DELIVERY
Where do AESWGOF products ship from
Orders for U.S. customers are primarily shipped from our U.S. warehouse. Depending on inventory and product availability, certain items may ship from another fulfillment location.
How long does shipping take?
Most in-stock orders are processed within 1–2 business days after payment is confirmed. Delivery times vary by product and destination, but U.S. orders typically arrive within 3–7 business days after shipment.
How much does shipping cost?
Shipping costs depend on the product, destination, and order size. Available shipping options and any applicable shipping charges will be shown at checkout before you complete your purchase.
Do you offer free shipping in the United States?
Many AESWGOF products qualify for free shipping within the contiguous United States. Shipping availability may vary for oversized products, remote locations, Alaska, and Hawaii. The final shipping cost is displayed at checkout.
Can I track my order?
Yes. Once your order ships, we will provide tracking information when available. You can use the tracking number to follow your shipment through the carrier.
Which carriers do you use?
Depending on the product and destination, we may use carriers such as UPS, FedEx, USPS, or other trusted shipping services.
PRODUCT & COMPATIBILITY
Will an AESWGOF electric golf scooter or caddy fit my golf bag?
AESWGOF electric golf scooters and caddies are designed to accommodate most standard golf bags. For the best fit, please check the product specifications or contact us with your golf bag dimensions before ordering.
Do AESWGOF products require assembly?
Some products require basic assembly, while others arrive mostly assembled. We provide installation instructions and, where applicable, video guides to help you get your product ready to use.
Can I install the product myself?
Most basic assembly and accessory installation can be completed at home with common tools. If you need assistance, our support team can provide step-by-step guidance.
Can I choose a different color or customize my product?
Certain products are available in multiple colors or may support limited customization. Custom logo or special-order options may be available for qualifying orders. Please contact us before ordering to confirm availability.
ELECTRIC GOLF SCOOTERS & BATTERIES
How far can an AESWGOF electric golf scooter travel on one charge?
Battery range depends on the specific model, battery capacity, rider weight, terrain, speed, temperature, and riding conditions. Depending on the model, AESWGOF electric golf scooters may offer approximately 18–35 km per charge. Always check the individual product page for the exact specifications of your model.
How long does the battery take to charge?
Charging time varies by model and battery capacity. Please refer to the product manual or individual product page for the recommended charging time.
How should I store and maintain the battery?
Avoid leaving the battery completely discharged for extended periods. After use, recharge it according to the instructions provided with your model. If the scooter will not be used for an extended period, store the battery in a cool, dry place and follow the recommended storage instructions.
How long does the battery last?
Battery lifespan depends on usage, charging habits, storage conditions, temperature, and other factors. Proper charging and storage can help extend battery life. Refer to your specific product documentation for detailed battery specifications and warranty coverage.
Can I buy replacement batteries, chargers, tires, or other spare parts?
Yes. We offer replacement parts and accessories for selected AESWGOF products, including batteries, chargers, tires, remotes, and other components. If you cannot find the part you need, contact us and we'll help you identify the correct replacement.
Can I take an AESWGOF electric golf scooter on an airplane?
Airline rules for electric scooters and lithium batteries vary by airline and battery specifications. Do not assume your scooter or battery is approved for air travel. Contact your airline directly before traveling and provide the battery specifications if requested.
RETURNS & WARRANTY
What is AESWGOF's return policy?
We offer a 15-day return policy for eligible products. Products should be returned in good condition and with the original packaging when applicable. Return eligibility and shipping responsibility may vary depending on the reason for the return.
Who pays for return shipping?
If a return is caused by a product defect or an error on our part, we will work with you on the appropriate return solution. For returns due to personal preference, ordering the wrong product, or other non-product-related reasons, the customer may be responsible for return shipping costs.
How long is the AESWGOF warranty?
AESWGOF electric products are generally covered by a 1-year limited warranty against eligible manufacturing defects. Warranty coverage does not normally apply to damage caused by misuse, accidents, unauthorized modifications, improper installation, or normal wear and tear.
What should I do if my product arrives damaged or has a problem?
Contact us as soon as possible with your order number, photos or videos of the issue, and a brief description of what happened. Our support team will evaluate the issue and help determine the appropriate solution, which may include troubleshooting, replacement parts, repair assistance, or replacement when covered by the warranty.
SUPPORT & CONTACT
How do I contact AESWGOF customer support?
You can contact us through our website or email our customer support team. Please include your order number, product model, and a description of your question or issue so we can assist you more quickly.
Do you provide technical support?
Yes. We provide online technical assistance for eligible AESWGOF products. Depending on the issue, our team may provide troubleshooting instructions, photos, videos, or remote guidance to help you resolve the problem.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
OFFICIAL STORES
Where can I buy authentic AESWGOF products?
For the best shopping experience and warranty support, purchase from the official AESWGOF US website or our authorized sales channels. Be cautious of unauthorized websites or sellers offering unusually low prices.
Is AESWGOF available on Amazon?
Yes. AESWGOF products are available through our official Amazon Brand Store in the United States. Product availability may vary.