Refund policy

  • Returns, refunds, or replacements are available only for products with manufacturing defects or non-human-caused damage reported within 15 days of delivery.
  • For defective products, we provide free troubleshooting assistance and free replacement parts when applicable.
  • We do not accept returns for non-quality-related reasons, such as change of mind, incorrect purchase, or buyer preference.
  • Customers are responsible for the shipping cost of returning products to our designated warehouse.
  • We will cover the shipping cost of sending repaired or replacement products back to the customer.
  • Any promotional gifts received with the order must be returned together with the product. Otherwise, the value of the gift will be deducted from the refund amount.
  • Refunds will be processed to the original payment method within 5–10 business days after the returned item has been received, inspected, and approved.
  • All returns must be authorized in advance. Please contact our customer support team to obtain a Return Merchandise Authorization (RMA) before returning any item.
  • For all other situations, please contact us before requesting a return or exchange. We are committed to working with you to find a fair and satisfactory solution.

  • Contact Us

    For any questions regarding returns, refunds, or exchanges, please contact us at market@aeswgof.com.